Resilience
Beyond DR plans: resilience engineering for modern enterprises
Why disaster recovery on paper is not the same as resilience in practice - and what to do about it.
Read article →Incident reviews only create value when they change design decisions. If the output is just a timeline and a set of action items, the organisation tends to repeat the same failure in a slightly different form.
1. Start with system behaviour
The most useful review questions are not about who clicked what. They are about how the system behaved, which assumptions were wrong and which dependencies were invisible until the incident happened.
2. Translate findings into design changes
Every significant finding should map to a concrete change in code, architecture, monitoring, operational practice or ownership. If nothing changes in the design, the review has not finished the job.
3. Track actions like product work
Actions should have owners, due dates and visible progress. Treating remediation as a side note guarantees that urgent delivery work will push it aside indefinitely.
4. Close the loop with a follow-up review
A short follow-up after the changes land is the best way to check whether the design improvement actually changed behaviour. That keeps the learning cycle honest.
Where to start
If you want help improving your incident review practice, email sales@halfteck.com and we can compare notes.